PAYMENT FOR SERVICES

• Payment for services is possible in cash in EUR or by credit cards: MASTERCARD, VISA, or bank cards.

• An advance payment of 30% of the total amount or credit card details is required to confirm the reservation.
• We do not refund the advance payment – we will recognize the amount as a gift voucher – a deposit that you can use for the next reservation.
• The hotel will only charge your credit card for prepayment if you have agreed to this upon booking.
• The hotel can check the validity and / or credit card balance in advance. After verifying the information, the full amount will be available to you again.

ACCOMMODATION in hotel rooms

• Arrival: from 2 p.m.

• Departure: until 12 noon
• Extension of stay on the day of departure is possible by prior arrangement and subject to availability. Supplement for extended stay in rooms (until 18:00) is 50 EUR.
• The hotel card is valid until 12 noon on the day of departure
• Loss or damage to the card is charged 10 EUR.

CANCELLATIONS OF RESERVATIONS

• Cancellation no later than 7 days before arrival – 30% of the reservation value.

• In case of early departure, the full price will be charged, except in case of force majeure.
• Cancellation of procedures in the Wellness Center must be done at least 4 hours before the agreed date, otherwise 50% of the value of the unused procedure will be charged

INTERNET

• The hotel has free Wi-Fi in all areas

RESTAURANT OPERATION

• Breakfast  7.00 – 10.00

• Lunch        12.00 – 14.00
• Dinner        18.30 – 21.00
• Change of meal at half board (lunch – dinner) must report to the reception at least 1 day before till 10 am.
• In case of late arrival, a cold dinner in the room can be arranged by prior arrangement.

OTHER

• Swimming in the pool and saunas are included in the price.

• The hotel has its own free outdoor parking.
• Pets are not allowed.

TRANSPORTATION

• We organize transportation from airports, train and bus stations and other places to the hotel and back.